HomeMy WebLinkAboutItem 06.fDate: 2 July 2012
CAC
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Interi „City gineer - -
Financial Impact: $2,000.00 Budgeted: No Source:
Related Documents (CFP, ERP, etc.):
Notes:
Item No.
APPROVE SERVICE AGREEMENT WITH DAKOTA COUNTY FOR
ONE -STOP PERMIT SYSTEM
Proposed Action
Staff recommends adoption of the following motion: Move to approve a Service
Agreement with Dakota County for One -Stop Permit System.
Passage of this motion will grant the City a license to use Dakota County's One -Stop
Permit System to issue permits and manage work within City rights -of -way.
Overview
Dakota County has developed a computer software program, the One -Stop Permit
System, with the primary goal of combining the permitting processes of the County and
cities within the County into one simple, efficient permitting application. The One -Stop
Permit System is a secure Internet site where right -of -way users can now apply and
purchase multiple permits that apply to the County or multiple cities within the County
with one credit card payment. Right -of -way users will also be able to view purchased
permits and track the status of pending permits.
The City will continue to be responsible for reviewing permits and managing work with
the local rights -of -way. The City will retain ownership of all data stored on the County's
system. The County will own the One -Stop Permit System software and provide
technical support and system maintenance.
The City will pay the County a one -time fee of $2,000 to cover the development costs of
the computer software program. The City will also pay the County an initial monthly fee
of $65.83 to cover the costs of technical support and system maintenance. The monthly
fee will be paid on an annual basis and calculated annually based on a three -year
rolling average of permits issued. The City recovers its costs for managing the public
rights- of-way through permit fees. City staff will review the current right -of -way permit
fee structure and calculate a recommended future fee adjustment to cover the costs of
the One -Stop Permit System.
Primary Issues to Consider
• Are other cities partnering with the County? Apple Valley, Burnsville, Eagan,
Farmington, Hastings and Rosemount are also using the One -Stop Permit System.
Supporting Information
® A copy of the Service Agreement is attached
1. Definitions.
DAKOTA COUNTY
SERVICE AGREEMENT
WITH
THE CITY OF LAKEVILLE FOR
ONE -STOP PERMIT SYSTEM
THIS DAKOTA COUNTY SERVICE AGREEMENT FOR ONE -STOP PERMIT SYSTEM
( "Agreement ") is made and entered into by and between the County of Dakota, a body politic and
corporate under the laws of the State of Minnesota ( "County "), and the City of Lakeville, a municipal
corporation organized under the laws of the State of Minnesota ( "City "). County and City are each
sometimes referred to herein as a "Party" and collectively as the "Parties."
WHEREAS, Dakota County's One -Stop Permit System brings together the permitting
processes of the County and participating cities into one, easy to use permitting application process
where the public can easily apply for permits that apply to one or more entities within the County; and
WHEREAS, Dakota County and the City of Lakeville desire to partner with each other to offer
the One -Stop Permit System to the public as part of their mission to provide efficient, effective and
responsive government to their citizens.
NOW, THEREFORE, in consideration of the mutual promises and agreements made herein
the Parties agree as follows:
(a) "System Software" means County's proprietary computer software program(s) described in
Exhibit A (the "System Overview "), in object code form only, including all Updates,
(b) "Permit System" means the One -Stop Permit System Internet site operated by the County,
accessible by the City and the general public as applicable, through secure access points, with a
specific Uniform Resource Locator to be provided to the City (or any successor URL).
(c) "City Data" means the data collected by the Permit System issued on behalf of the City
relating to the Permits issued.
(d) "Documentation" means any Permit System user manuals, training or education materials,
technical manuals, and specifications describing the System Software and Services created by the
County relating to the Permit System, in printed and/or electronic form, including all Updates.
(e) "Permitted User" means the City's employees and the general public who are provided
access to the Permit System in accordance with the procedures in Section 10 of this Agreement.
Page 1 of 14
(f) "Provider Content" means County's reports, information, and data other than City Data
made available to the City and its Permitted Users as part of the Services.
(g) "Renewal Term" has the meaning set forth in Section 16.
(h) "Services" means operating the System Software and utilities in County's host computer
system, providing Provider Content to the City, storing City Data, and making the System Software,
Provider Content and City Data available to Permitted Users via the Permit System, as more fully
described in Exhibit A. Services do not include integrating the Permit System or City Data with any
application or computer system other than email notification that a permit has been issued and the
standard reports included in the Permit System.
(i) "Update" means, as applicable, any update, modification, or new release of the System
Software, Documentation, or Provider Content that the County makes generally available to the City
at no additional cost.
2 Provision of On -line Services.
(a) The City hereby engages the County, and the County hereby agrees (subject to the terms and
conditions herein) to provide the Services more fully described in this Agreement and in the system
overview attached hereto as Exhibit A (the "System Overview ") and grants to the City a non-
exclusive, non - assignable and non - transferable license to use the Permit System for its intended
purpose during the term of this Agreement.
(b) The City acknowledges and agrees that the County's provision and performance of the Services is
dependent and conditioned upon the City's full performance of its duties, obligations and
responsibilities hereunder.
(c) Each party shall at all times during the term of this Agreement designate an individual to serve as
its primary point of contact regarding the Services provided and the rights or obligations of each Party
under this Agreement.
3. Additional County Responsibilities.
During the Term of this Agreement, the County shall be responsible for the following:
(a) The County shall provide all required hosting and operations support for the Permit System.
(b) The County may, from time to time, in its sole discretion, install Updates, modify the Services or
any component thereof provided that such Updates shall perform and contain functionality that is
equal to or better then the current version of the Services. The County will complete such installations
and modifications in accordance with the County's normal application implementation plan and will,
where possible, minimize any impact on the City's or general public's use of the Permit System and its
Services. The County will notify the City by standard methods of notification such as email, system
generated messages on the Permit System home page or similar communication methods, in
advance of the installation of an Update or modification to the Services.
(c) The County will provide support and system maintenance to the Permit System as more fully
described in this Agreement and the System Overview.
Page 2 of 14
(d) The County will provide the computer servers that will run the Permit System, providing secured
(SSL Certificate) access to the City and the general public.
(e) The County will provide technical support for the servers that are hosting the Permit System and
for the Permit System code and the databases that hold the information collected and used to run the
Permit System.
(f) The County will provide timely email notification to the City prior to any scheduled maintenance
outages that could make the Permit System unavailable.
(g) The County will provide help desk support for the Permit System during the hours of 7 :00 am to
4:30 pm (CST) on County business days.
(h) The County shall have in place a Business Continuity and Disaster Recovery Plan and will utilize
industry standard back -up and archival procedures.
(h) The County will configure and maintain the Permit System to provide reasonable system response
time for the City's Permitted Users and the general public that is within the control of the County.
(k) The County will provide training on the use of Permit System for City staff as set forth in Section 9
of this Agreement.
4. The City Responsibilities.
During the Term of this Agreement, the City shall be responsible for the following:
(a) The City will pay the initial "sign on fee" and monthly fee as set out in the Payments section below.
(b) The City shall be responsible for providing, at no cost to the County, the necessary personnel and
information needed to configure and run the Permit System for the City.
(c) The City shall identify the City's staff that need to have access to the Permit System so that the
security access can be setup for them.
(e) The City shall be responsible for ensuring that the City's use of the Permit System complies with
this Agreement and all laws applicable to the City.
(f) As between the Parties, the City shall be responsible for the accuracy and completeness of all
records and data provided by the City in connection with this Agreement.
5. System Features and Configuration,
The City acknowledges and agrees that it will be using the Permit System that is also utilized by other
Cities and agencies in Dakota County and potentially elsewhere in Minnesota. The capabilities and
functions of the Permit System will be determined by County. County will consult with the County
Permits Collaborative Users Group (the User Group), which is comprised of the member cities who
have met and continue to meet the payment responsibilities described in the Payments section of this
agreement. When settings or features have been added to the Permit System that are designed by
the County in conjunction with the Users Group, the Parties shall work cooperatively to identify
System features or functionality (common practices, processes, and procedures conducted by the
Page 3 of 14
City in day -to -day operations as they relate to utilizing the Permit System) that are configurable to
best fit the City's business practices. The County shall set available configurations in the Permit
System for the City.
6. Ownership, Protection and Security.
(a) The County shall own the intellectual property and all other proprietary rights and interests
associated with the Permit System and Services and all components thereof and associated
documentation, except as expressly provided herein. The City acknowledges and agrees that nothing
in this Agreement or any other agreement grants the City any licenses or other rights with respect to
the Permit System (source code or object code) or Services other than the right to receive Services as
expressly provided herein.
(b) Ownership of any data, text, graphics or other information or content materials and all records and
databases supplied or furnished or entered into the System by the City hereunder for incorporation
into or delivery through the application(s) described in the System Overview shall remain with the City,
and the County shall cease use of all such material upon termination of this Agreement.
(c) The County grants to the City a limited license during the term of this Agreement to use and
reproduce the County's trademarks and logos pertaining to the Permit System for purposes of
including such trademarks and logos in City materials and links relating to the Permit System. All
uses of such trademarks and logos shall conform to the County's guidelines and requirements for use
of such trademarks and logos.
(d) By storing City Data on the County's equipment and System, the County does not obtain any
ownership interest in the City Data except to the extent that the County is obligated to keep said data
intact and secure and to regularly backup the data for redundancy and disaster recovery purposes.
As between the City and the County, City Data is and shall remain the sole and exclusive property of
the City, including all applicable rights to copyrights, trademarks or other proprietary or intellectual
property rights thereto.
(e) The City shall be responsible for responding to any data practices requests related to any City
Data the City or its Permitted Users have entered into the System.
7. Implementation.
The County agrees that upon execution of the Agreement and payment of the required funds as set
forth in the Payments section, the County will work with the City to setup and configure the Permit
System so that City permits can be requested and paid for by the general public in accordance to the
City's schedule of fees. The time table for implementation is provided in Exhibit D.
8. Training and Acceptance Testing.
The County will hold a half day training session for all Cities that are going live when the Permit
System initially goes live. An Administration User's Guide will be provided to all people attending the
training session. A second half day training session will be provided for the Cities that are coming
online in the second batch of Cities. The Cities will be asked by the County to participate in the
Acceptance Testing of the Permit System, which will take 10 (ten) days. Any defects found by the
Cities will be communicated to the County giving full details of the situation that caused the defect and
screen shots where possible to assist in the troubleshooting process. Dates for the Training Sessions
Page 4 of 14
and the Acceptance Test period will be communicated to the Cities by the County's Project Manager.
The County will undertake to have, wherever possible, all defect corrections made prior to going live.
If a defect is found that cannot be resolved prior to the go live date, and if the Cities agree to go live
anyway, the County will communicate the date on which the final defect resolutions will be
implemented.
10. User Access Restrictions.
The Parties acknowledge and agree that access to the Permit System will be restricted to those
employees or agents of the City having a business need to enter and view City Data or Provider
Content. The City will request access to the Permit System by filling out a Permit System Access
Request form and emailing it to the County Help Desk at help,desk(cco.dakota.mn.us. The Permit
System Access Request form can be obtained from the County's Help Desk by emailing the above
email address or by contacting the County's Help Desk on (651) 438 4346. The Permit System
Access Request form will be included in the Permit System Administration User's Guide given out in
the training sessions.
The City shall promptly notify the County's Help Desk whenever an Authorized User ceases to be an
employee or agent of the City or no longer has a position that requires access to the Permit System.
Authorization to access to the System by all City Approved Users will expire on the date this Service
Agreement terminates.
11. County Representations and Warranties.
(a) The County shall provide the Provider Content and Services to City for the Permit System to be
accessible to the City and the General Public without interruption, except for scheduled maintenance
and required repairs, and except for any interruption due to causes beyond the reasonable control of
the County including, but not limited to, any Force Majeure Event (as defined in Section 19).
(b) The County warrants that the Permit System and Services will operate in conformance with the
criteria set forth in this Agreement, its Schedules and Exhibits, and the applicable specifications and
Documentation, not including any post - Acceptance modifications or alterations to the Documentation
which represent a material diminishment of the functionality of the Permit System, Service, or Provider
Content; when used in accordance with the Documentation and all of the terms and conditions hereof.
(c) The County warranties that the Permit System is compatible with and will operate successfully with
the following Internet browsers: Microsoft Internet Explorer version 7 and up, Firefox version 10 and
up, Google Chrome version 17 and above and Apple's Safari version 5 and above.
(d) In the event that the City discovers a non - conformance with any of the County's warranties or
representations as stated in this Agreement, the City shall promptly inform the County of such fact in
writing, and, upon receipt of such notice the County shall correct the non - conformity within a
reasonable period of time not to exceed thirty (30) days without any additional charge to the City.
(e) THE SERVICE LEVEL WARRANTY SET FORTH HEREIN SHALL ONLY APPLY TO THE
PERMIT SYSTEM PROVIDED BY THE COUNTY AND DOES NOT APPLY TO (A) ANY
PROFESSIONAL SERVICES; (B) ANY SUPPLEMENTAL SERVICES; (C) ANY SERVICE(S) THAT
EXPRESSLY EXCLUDE THIS SERVICE LEVEL WARRANTY (AS STATED IN THE SYSTEM
OVERVIEW FOR SUCH SERVICES). THIS SECTION STATES THE CITY'S SOLE AND
EXCLUSIVE REMEDY FOR ANY FAILURE BY THE COUNTY TO PROVIDE SERVICE(S).
Page 5 of 14
(f) Ownership of Services and System Software. The County warrants that it is the sole owner and
developer of the Permit System and has the right and authority to provide access and use of the
Permit System software, Provider Content and Services to the City and authorized users as set forth
in this Agreement. If the County's ownership rights are successfully challenged to the extent that the
City must cease using the Services, the County shall refund a prorated portion of the annual fees paid
by the City (should the fees be paid annually) for the current term of this Agreement as measured
from the date the City must cease using the Services.
(g) No Other Warranty. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS
AGREEMENT, THE SERVICES ARE PROVIDED ON AN AS IS" BASIS, AND THE CITY'S USE OF
THE SERVICES IS AT ITS OWN RISK. THE COUNTY DOES NOT MAKE, AND HEREBY
DISCLAIMS, ANY AND ALL OTHER EXPRESS AND /OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A
COURSE OF DEALING, USAGE, OR TRADE PRACTICE. THE COUNTY DOES NOT WARRANT
THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR -FREE, OR COMPLETELY SECURE.
COUNTY DOES NOT AND CANNOT WARRANT THE RESULTS OBTAINED BY USE OF THE
SERVICES. COUNTY DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE
COUNTY SOFTWARE WILL MEET THE REQUIREMENTS OF THE CITY OR GENERAL PUBLIC.
(h) Disclaimer of Actions Caused by and /or Under the Control of Third Parties. THE COUNTY DOES
NOT AND CANNOT CONTROL THE FLOW OF DATA BETWEEN THE POINT THAT THE PERMIT
SYSTEM CONNECTS TO THE INTERNET (WHETHER SECURE OR NOT) AND THE CITY'S
FACILITIES AND EQUIPMENT. SUCH FLOW DEPENDS IN LARGE PART ON THE
PERFORMANCE OF THE INTERNET SERVICES PROVIDED OR CONTROLLED BY THIRD
PARTIES. ACTIONS OR INACTIONS OF SUCH THIRD PARTIES CAN IMPAIR OR DISRUPT THE
CITY'S CONNECTIONS TO THE COUNTY'S PERMIT SYSTEM. ALTHOUGH THE COUNTY WILL
USE REASONABLE EFFORTS IT DEEMS APPROPRIATE TO REMEDY AND AVOID SUCH
EVENTS, THE COUNTY CANNOT GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR.
ACCORDINGLY, THE COUNTY DISCLAIMS ANY AND ALL LIABILITY RESULTING FROM OR
RELATED TO SUCH EVENTS.
12. Nondisclosure.
Through exercise of each Party's rights under this Agreement, each Party may be exposed to the
other party's technical and financial information and data, in electronic, magnetic, photographic and
other forms that is confidential or private information ( "Confidential Information "). In recognition of the
other Party's need to protect its legitimate business interests and legal obligations, each party agrees
that it shall regard and treat each item of information or data constituting Confidential Information of
the other Party as confidential or private and that, except as required by law including the Minnesota
Government Data Practices Act, it will not redistribute or disclose to any other person, firm or entity, or
use or modify for use, directly or indirectly in any way for any person or entity any of the other Party's
Confidential Information. If Confidential Information is required by subpoena, court order or
government requirement to be disclosed, each Party shall give the other Party prompt written notice of
such subpoena, court order or government requirement to allow the other Party an opportunity to
obtain a protective order to prohibit or restrict such disclosure.
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13. Data Security.
During the term of this Agreement, the County shall, at a minimum, implement the following
procedures designed to protect the security of City Data:
Users;
(a) User identification and access controls designed to limit access to City Data to Authorized
(b) Industry standard firewalls regulating data entering the County's internal data network from
an external source, which will enforce valid secure connections between internal and external
systems;
(c) The County will maintain and follow a disaster recovery plan designed to maintain access
to the System Software and Services and to prevent the unintended destruction of City Data;
14. Liability Limitations.
(a) THE COUNTY SHALL NOT BE LIABLE TO THE CITY OR TO ANY OTHER PERSON OR
ENTITY, UNDER ANY CIRCUMSTANCE OR DUE TO ANY EVENT WHATSOEVER, FOR
CONSEQUENTIAL OR INDIRECT DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF
PROFIT, LOSS OF USE OR BUSINESS STOPPAGE.
(b) Under no circumstances shall the County's total liability to the City related to the System Software,
Provider Content, or performance of Services under this Agreement exceed the aggregate amount of
fees and revenue received by the County hereunder for the prior twelve (12) month period.
15. Parties Liable for Own Acts.
Each party to this agreement shall be liable for its own acts and the results thereof to the extent
authorized by law and shall not be responsible for the acts of the other party, its agents, volunteers or
employees. The Municipal Tort Claims Act, MN Stat. Ch. 466, and other applicable laws shall govern
the County and City's liability.
16. Term and Termination.
(a) This Agreement shall commence as of the date executed by both Parties and shall remain in
effect unless terminated by either party as set forth herein ( "Initial Term "). After three years and every
three years after that, the County may revise the cost associated with this agreement, by creating an
amendment to this agreement which would then be agreed to and signed by both parties.
(b) Each Party reserves the right to terminate this Agreement immediately if the Services provided
hereunder become illegal or contrary to any applicable law, rule, regulation or public policy. Each
Party shall have the right to terminate this Agreement upon ninety (90) days prior written notice to the
other party. Termination of this Agreement by either party does not entitle the City to a refund of any
annual fees the City has paid to the County.
(c) Within sixty (90) days of termination of this Agreement, the County shall provide the City with a
copy of ail of the City Data contained in the Permit System. Within a reasonable time after providing
Page 7 of 14
the City Data, the County shall delete and remove all of the City Data from the County's servers and
data storage.
17. Payments.
(a) Initial Buy In Payment and Monthly Fees. The City will pay the County an Initial Buy -In Fee of
$2,000 as the Cities share of the development costs. The City will also pay the County a monthly fee
to cover the hosting and support costs. The monthly fee is calculated using the average count of the
last three years permits multiplied by $3.50, divided by 12 months, plus $25. The city may pay this
fee on an annual basis, calculated as the Monthly Fee multiplied by 12 months, The details of this
calculation are set out in Exhibit C. Based on these calculations the monthly fee to be paid by the City
is $65.83.
(b) The Permit System will allow the public to apply for a permit in a one stop shop" portal that is
accessed from the internet. For example, if the member of the public requires a permit from the
County, the City of Apple Valley and the City of Lakeville, the Permit System will allow the member of
the public to apply for all three permits at once. If the permits are paid for by credit card, the County
will collect the money paid for the permits and will distribute the permit fees to the Cities according to
the Cities permit fees structure. Credit card fees applied to the County by the credit card companies
will be subtracted from the permit fees distributed to the Cities by the County, proportioned according
to the ratios of the County's and City's fee structures.
(c) If the permits are paid for with a check instead of by credit card, the person applying for the
permits will pay the check directly to each, the County and Cities involved.
(d) Fees for any extra services provided by the County that are outside the services that the County
must provide under this Agreement shall be at pay for by a rate of $65.00 per hour.
18. Participation on the Permit System User Group.
The Permit System User Group provides input to the County's Information Technology staff as to
upgrades and enhancements that need to be made to the Permit System. The User Group consists
of representatives from the County and cities who have committed to using the Permit System by
paying the above mentioned fees and by signing this Agreement. The County will take the Cities
requests into consideration when planning work on the Permit System. The County retains the right to
make the final decision on what new functionality will be included in future releases.
19. Force Majeure.
Neither Party shall be liable to the other Party for any damages, costs, expenses or other
consequences incurred by a Party or by any other person or entity as a result of delay in or inability to
deliver any Services or comply with other obligations and responsibilities under this Agreement due to
circumstances or events beyond the Party's reasonable control, including, without limitation: (i) acts
of God; (ii) changes in or in the interpretation of any law, rule, regulation or ordinance; (iii) strikes,
lockouts or other labor problems; (iv) transportation delays; (v) unavailability of supplies or materials;
(vi) fire or explosion; (vii) riot, military action or usurped power; or (viii) actions or failures to act on the
part of a governmental authority.
Page 8 of 14
20. Miscellaneous.
Assignment. The Parties shall not assign its rights or obligations under this Agreement without the
prior written consent of the other party.
Severabiiity. If any provision of this Agreement is held by a court of competent jurisdiction to be
contrary to law, such provision shall be changed and interpreted so as to best accomplish the
objectives of the original provision to the fullest extent allowed by law and the remaining provisions of
this Agreement shall remain in full force and effect.
Waiver and Amendment. No modification, amendment or waiver of any provision of this Agreement
shall be effective unless in writing and signed by the Parties. No failure or delay by either Party in
exercising any right, power, or remedy under this Agreement shall operate as a waiver of any such
right, power or remedy.
Governing Law. This Agreement shall be governed by the laws of the state of Minnesota, and the
Parties hereby submit to exclusive jurisdiction in the federal and state courts located in Dakota
County, Minnesota for all disputes in connection with this Agreement or the transaction contemplated
hereby.
Notices. All notices and other communications required or permitted hereunder shall be in writing and
shall be mailed by United States first class mail, postage prepaid, sent by facsimile or delivered
personally by hand or nationally recognized courier. All such notices and other written
communications shall be effective one business day after the date of mailing, receipt of confirmed
facsimile transmittal or delivery. All notices shall be addressed to the applicable Party at its respective
address first set forth above or such other address as may be designated on notice to the other Party
pursuant hereto.
Independent Contractors. The County and its personnel or agents, in performance of this Agreement,
are acting as independent contractors and not as an employees or agents of the City. Under no
circumstances will either Party have the right or authority to enter into any contracts or assume any
obligations for the other or to give any warranty to or make any representation on behalf of the other.
INTENTIONALLY LEFT BLANK
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IN WITNESS WHEREOF, the parties have caused this Service Agreement for One -Stop Permit
System to be executed by their respective duly authorized officers as of the date set forth above. This
Agreement shall be effective only when executed below by both Parties.
Approved As To Form:
City Attorney /Date
County Attorney /Date
CITY OF
By
Mark Bellows, Mayor
Date
Attest:
Date
Page 10 of 14
Charlene Friedges, City Clerk
COUNTY OF DAKOTA
By
Anita Scott, Director
Information Technology Department
Date
Approved As To Form: Dakota County Board
Resolution No.
Contract No,
Cities will be able to:
1) View all permits at a glance
2) Create user profiles or update user profiles
3) View reports of purchased permits, be able to see who has not paid for a permit and
suspend their purchase abilities until payment has been made
4) Update permits that have been purchased and accept or reject their status for further
review.
5) Add /Update /Delete documents to permits as needed
6) Create permits for customers as needed
EXHIBIT A
SYSTEM OVERVIEW
Dakota County's one stop Permit System brings together the permitting processes of the County and
the Cities within the County into one, easy to use permitting application where the public can apply for
permits that apply to one or more entities within the County.
Customers will have an online web user interface where they will be able to:
1) Create and update their profile
2) Purchase multiple permits in a shopping cart environment
3) Make one payment via Credit Card for all permits
4) Be able to view purchased permits and reprint permit copies
5) Be able to view pending permits and update as needed
Procedure:
A member of the public can become a customer by creating a user or company profile to do business
with the Permit System. A customer can go to their "work place" where they have options to purchase
a permit or print existing permit copies. Once they request to purchase a permit a customer will be
given an option to select a permit type. Once that type is selected the customer will be prompted to
select a city or cities in which they need a permit. If multiple cities are selected the permit system will
loop through the process creating permits for the customer for each city that is selected and place the
completed permit(s) into a shopping cart for further review or purchase. Upon the completion of the
purchase the customer will receive verification of the purchase and notification that a representative
will be in contact with them regarding their purchase. The city can accept or reject the permit. If
accepted the customer is notified by email that the permit was approved and a copy of their permit will
be included in the email to them. If the city rejects the permit, the city will contact the customer and
tell them why and allow them to update and supplement the permit request as needed.
Page 11 of 14
EXHIBIT B
MAINTENANCE AND SUPPORT SERVICES
The County shall maintain the Permit System including related hardware and software
hosted by the County according to the separate Service Level Agreement (SLA)
between Dakota County information Technology and the Dakota County Cities.
Page 12 of 14
2009
2010
2011
2012
ROW /Utility
Registration
Obstruction
Special
Events
Excay. /Grade
aversize load
ccess (New
Dr)
Landscaping
Permit# Avg.
Monthly
charge:
Annual
Charge:
;tart Up Fee:
Apple
Valley
149
156
158
w
w
W
w
154
Burnsvi €ie
110
116
100
W
w
w
w
109
Eagan
174
209
202
w
W
w
W
w
195
EXHIBIT C
PERMIT SYSTEM FEE CALCULATIONS
Farmington
60
75
65
w
W
67
Hastings
Inver
Grove
Hts.
73 0
75 76
70 134
w w
w w
W
w
73 105
Page 13 of 14
Lakeville
140
150
130
Rosemount
68
47
53
w w
W w
W w
W
w w
140 56
summer summer
2012 2012
West St.
Paul
Mendota
Ht's
50 50
50 50
50 50
50 50
$70.01 $56.69 $81.88 $44.44 $46.19 $55.63 $65.83 $41,33 $39.58 $39.58
$840.17 $680.33 $982.50 $533.33 $554.33 $667.S0 $790.00 $495.00 $475.00 $475.00
$2000. $2000. $2000. $2000. $2000. $2000. $2000. $2000. $2000. $2000.
South
St. Paul
Not
At
This
Time
The County will charge $ 65. per hour for consulting services that are outside the scope
of this Agreement. This hourly rate may be increased by the County every three years
when the other fees of the agreement are reassessed.
Permit
Date
Comment
Utility Right of Way Permit
Week of testing in test
environment
Week training in production
environment
Training for Utility Right Of
Way & Registration
Dakota County Northern
Service Center for all City
staff affected
Release to the public
Registration Form
Week of testing in test
environment
Week trialing in production
environment
Release to the •ublic
General Excavation Permit
Release to the public
Obstruction Permit
Release to the public
Special Event Permit
Release to the Public
Oversized Load Permit
Release to the Public
Access (New Driveway)
Release to the Public —
New Permit
Landscaping
Release to the Public —
New Permit
EXHIBIT L}
IMPLEMENTATION SCHEDULE
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