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Home My WebLink AboutThe NCS Trends over Time-Lakeville FINAL 2018 2955 Valmont Road Suite 300 777 North Capitol Street NE Suite 500 Boulder, Colorado 80301 Washington, DC 20002 n-r-c.com • 303-444-7863 icma.org • 800-745-8780 Lakeville, MN Trends over Time 2018 1 Summary The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. The NCS captures residents’ opinions within the three pillars of a community (Community Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and Community Engagement). This report discusses trends over time, comparing the 2018 ratings for the City of Lakeville to its previous survey results in 2013. Additional reports and technical appendices are available under separate cover. Trend data for Lakeville represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time, especially, represent opportunities for understanding how local policies, programs or public information may have affected residents’ opinions. Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than seven percentage points between the 2013 and 2018 surveys, otherwise the comparisons between 2013 and 2018 are noted as being “similar.” Additionally, benchmark comparisons for all survey years are presented for reference. Changes in the benchmark comparison over time can be impacted by various trends, including varying survey cycles for the individual communities that comprise the benchmarks, regional and national economic or other events, as well as emerging survey methodologies. Overall, ratings in Lakeville for 2018 generally remained stable. Of the 90 items for which comparisons were available, 67 items were rated similarly in 2013 and 2018, 10 items showed a decrease in ratings and 13 showed an increase in ratings. Notable trends over time included the following: • Across pillars of community livability, six increases in 2018 were concentrated in the areas of Economy and Mobility: employment opportunities, economic development, traffic flow, ease of travel by car and street repair, as well as the proportion of residents who believed the economy would have a positive impact on their income, were higher than in 2013. No Economy or Mobility measures were rated lower since the last survey iteration. • Changes for Built Environment included one increase and two decreases in positive assessments between the two survey administrations. Fewer Lakeville participants reported they were under less housing cost stress in 2018, but residents were also less likely to positively rate the availability of affordable quality housing. Ratings for cable television were also less positive in 2018 than in 2013. • Overall, rates of Participation were similar over time. However, there were a few notable differences regarding resident engagement within the community; Lakeville respondents indicated they were participating in religious or spiritual activities, attending or watching local public meetings, volunteering and participating in clubs at lower levels than in 2013. The National Citizen Survey™ 2 Table 1: Community Characteristics General Percent rating positively (e.g., excellent/good) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Overall quality of life 92% 94% Similar Much higher Higher Overall image 85% 88% Similar Much higher Higher Place to live 96% 96% Similar Much higher Similar Neighborhood 88% 91% Similar Much higher Similar Place to raise children 92% 97% Similar Much higher Higher Place to retire 57% 65% Higher Lower Similar Overall appearance 86% 90% Similar Much higher Higher Table 2: Community Characteristics by Facet Percent rating positively (e.g., excellent/good, very/somewhat safe) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Safety Overall feeling of safety NA 96% NA NA Higher Safe in neighborhood 98% 97% Similar Much higher Similar Safe downtown/commercial area 98% 98% Similar Much higher Similar Mobility Overall ease of travel NA 85% NA NA Similar Paths and walking trails 77% 81% Similar Much higher Higher Ease of walking 74% 75% Similar Much higher Similar Travel by bicycle 67% 70% Similar Much higher Higher Travel by car 80% 87% Higher Much higher Higher Public parking NA 82% NA NA Higher Traffic flow 64% 80% Higher Much higher Higher Natural Environment Overall natural environment 81% 91% Higher Higher Similar Cleanliness 91% 90% Similar Much higher Higher Built Environment Overall built environment NA 75% NA NA Similar New development in Lakeville 78% 73% Similar Much higher Higher Affordable quality housing 62% 52% Lower Much higher Similar Housing options 71% 70% Similar Much higher Higher Public places NA 75% NA NA Similar Economy Overall economic health NA 88% NA NA Higher Vibrant downtown/commercial area NA 43% NA NA Similar Business and services 63% 65% Similar Similar Similar Cost of living NA 50% NA NA Similar Shopping opportunities 42% 43% Similar Much lower Similar Employment opportunities 32% 49% Higher Similar Similar Place to visit NA 57% NA NA Similar Place to work 59% 64% Similar Similar Similar Recreation and Wellness Health and wellness NA 81% NA NA Similar Mental health care NA 52% NA NA Similar Preventive health services 71% 75% Similar Much higher Similar Health care 66% 72% Similar Much higher Similar Recreational opportunities 72% 78% Similar Higher Similar Fitness opportunities NA 78% NA NA Similar Education and Enrichment Education and enrichment opportunities NA 86% NA NA Higher Religious or spiritual events and activities 83% 89% Similar Higher Similar Cultural/arts/music activities 50% 71% Higher Lower Similar Adult education NA 73% NA NA Similar K-12 education 83% 90% Similar Much higher Higher Child care/preschool 57% 65% Higher Much higher Similar Community Engagement Social events and activities 65% 66% Similar Similar Similar Neighborliness NA 69% NA NA Similar Openness and acceptance 61% 63% Similar Similar Similar Opportunities to participate in community matters 66% 63% Similar Similar Similar Opportunities to volunteer 73% 68% Similar Similar Similar The National Citizen Survey™ 3 Table 3: Governance General Percent rating positively (e.g., excellent/good) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Services provided by Lakeville 84% 88% Similar Higher Similar Customer service 90% 87% Similar Much higher Similar Value of services for taxes paid 65% 64% Similar Much higher Similar Overall direction 69% 71% Similar Much higher Similar Welcoming citizen involvement 57% 60% Similar Higher Similar Confidence in City government NA 71% NA NA Similar Acting in the best interest of Lakeville NA 76% NA NA Similar Being honest NA 76% NA NA Higher Treating all residents fairly NA 75% NA NA Higher Services provided by the Federal Government 44% 51% Higher Similar Similar Table 4: Governance by Facet Percent rating positively (e.g., excellent/good) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Safety Police 92% 94% Similar Much higher Higher Fire 97% 97% Similar Much higher Similar Ambulance/EMS 95% 94% Similar Much higher Similar Crime prevention 87% 89% Similar Much higher Higher Fire prevention 90% 91% Similar Much higher Similar Animal control 76% 80% Similar Much higher Higher Emergency preparedness 74% 74% Similar Much higher Similar Mobility Traffic enforcement 79% 80% Similar Much higher Higher Street repair 45% 52% Higher Similar Similar Street cleaning 70% 68% Similar Higher Similar Street lighting 71% 75% Similar Much higher Higher Snow removal 74% 69% Similar Much higher Similar Sidewalk maintenance 70% 70% Similar Much higher Higher Traffic signal timing 69% 73% Similar Much higher Higher Bus or transit services 56% 61% Similar Similar Similar Natural Environment Garbage collection 89% 84% Similar Similar Similar Recycling 90% 81% Lower Much higher Similar Yard waste pick-up 82% 73% Lower Higher Similar Drinking water 80% 83% Similar Much higher Similar Natural areas preservation 70% 63% Similar Higher Similar Open space NA 69% NA NA Similar Built Environment Storm drainage 81% 80% Similar Much higher Higher Sewer services 87% 92% Similar Much higher Higher Power utility 89% 89% Similar Much higher Similar Utility billing NA 85% NA NA Similar Land use, planning and zoning 58% 59% Similar Much higher Similar Code enforcement 63% 69% Similar Much higher Higher Cable television 50% 40% Lower Lower Similar Economy Economic development 57% 66% Higher Much higher Similar Recreation and Wellness City parks 94% 91% Similar Much higher Similar Recreation programs 86% 80% Similar Much higher Similar Recreation centers 80% 73% Lower Higher Similar Health services 73% 83% Higher Higher Similar Education and Enrichment Special events NA 80% NA NA Similar Public libraries 91% 90% Similar Higher Similar Community Engagement Public information 79% 80% Similar Much higher Similar The National Citizen Survey™ 4 Table 5: Participation General Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Sense of community 73% 67% Similar Higher Similar Recommend Lakeville 94% 96% Similar Much higher Higher Remain in Lakeville 91% 94% Similar Much higher Higher Contacted Lakeville employees 42% 40% Similar Much lower Similar Table 6: Participation by Facet Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2018 rating compared to 2013 Comparison to benchmark 2013 2018 2013 2018 Safety Stocked supplies for an emergency NA 20% NA NA Lower Did NOT report a crime NA 85% NA NA Similar Was NOT the victim of a crime 94% 92% Similar Much higher Similar Mobility Used public transportation instead of driving NA 12% NA NA Lower Carpooled instead of driving alone NA 44% NA NA Similar Walked or biked instead of driving NA 54% NA NA Similar Natural Environment Conserved water NA 81% NA NA Similar Made home more energy efficient NA 81% NA NA Similar Recycled at home 97% 96% Similar Much higher Higher Built Environment Did NOT observe a code violation NA 75% NA NA Much higher NOT under housing cost stress 76% 84% Higher Much higher Higher Economy Purchased goods or services in Lakeville NA 93% NA NA Similar Economy will have positive impact on income 20% 45% Higher Similar Higher Work in Lakeville NA 24% NA NA Lower Recreation and Wellness Used Lakeville recreation centers 50% 57% Similar Much lower Similar Visited a City park 89% 90% Similar Higher Similar Ate 5 portions of fruits and vegetables NA 86% NA NA Similar Participated in moderate or vigorous physical activity NA 88% NA NA Similar In very good to excellent health NA 76% NA NA Similar Education and Enrichment Used Lakeville public libraries 71% 66% Similar Similar Similar Participated in religious or spiritual activities 59% 50% Lower Much higher Similar Attended a City-sponsored event NA 51% NA NA Similar Community Engagement Campaigned for an issue, cause or candidate NA 13% NA NA Lower Contacted Lakeville elected officials NA 12% NA NA Similar Volunteered 42% 29% Lower Similar Lower Participated in a club 31% 22% Lower Similar Similar Talked to or visited with neighbors NA 95% NA NA Similar Done a favor for a neighbor NA 90% NA NA Similar Attended a local public meeting 22% 10% Lower Lower Lower Watched a local public meeting 38% 16% Lower Similar Similar Read or watched local news NA 87% NA NA Similar Voted in local elections 92% 87% Similar Much higher Similar