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200426v1
PROFESSIONAL SERVICES AGREEMENT
AGREEMENT made this 4th day of March, 2019, by and between the CITY OF LAKEVILLE, a
Minnesota municipal corporation ("City") and NFP Corporate Services (MN), Inc., a benefits consultant and
insurance broker ("Consultant").
IN CONSIDERATION OF THEIR MUTUAL COVENANTS THE PARTIES AGREE AS
FOLLOWS:
1. SCOPE OF SERVICES. The City retains Consultant to furnish the services set forth in the
Contract Documents. The Consultant agrees to perform the services diligently and completely and in
accordance with professional standards of conduct and performance.
2. CONTRACT DOCUMENTS. The following documents shall be referred to as the
"Contract Documents," all of which shall be taken together as a whole as the contract between the parties as
if they were set verbatim and in full herein:
A. This Professional Services Agreement.
B. City of Lakeville Request for Benefit Consultant/Agent/Broker of Record for the
City’s Employee Benefits Program dated January 10, 2019.
C. Consultant’s proposal dated January 31, 2019 (“Proposal”).
In the event of conflict among the provisions of the Contract Documents, the order in which they are listed
above shall control in resolving any such conflicts with the document listed first having the first priority and
the document listed last having the last priority.
3. TERM. This Agreement is for a period commencing March 4, 2019 through February 29,
2024.
4. COMPENSATION. Consultant shall be paid by the City for the services described in
Contract Documents not to exceed the compensation provided in the Proposal, inclusive of reimbursables,
taxes and other charges. The not to exceed fee shall not be adjusted if the estimated hours to perform a
task, the number of estimated required meetings or any other estimate or assumption is exceeded.
Consultant shall request payment for services rendered on a monthly basis. The monthly payment
applications from Consultant shall identify work completed.
5. CHANGE ORDERS. All change orders, regardless of amount, must be approved in
advance and in writing by the City. No payment will be due or made for work done in advance of such
approval.
6. DOCUMENTS. The City shall be the owner of all documents, reports, studies, analysis and
the like prepared by the Consultant in conjunction with this contract.
200426v1 2
7. STANDARD OF CARE. Consultant shall exercise the same degree of care, skill, and
diligence in the performance of the services as is ordinarily possessed and exercised by members of the
profession under similar circumstances in Dakota County, Minnesota. Consultant shall be liable to the
fullest extent permitted under applicable law, without limitation, for any injuries, loss or damages
proximately caused by Consultant’s breach of this standard of care. City shall not be responsible for
discovering deficiencies in the accuracy of Consultant’s services. Consultant shall be responsible for the
accuracy of the work and shall promptly make necessary revisions or corrections resulting from errors and
omissions on the part of Consultant without additional compensation.
8. COMPLIANCE WITH LAWS AND REGULATIONS. In providing services hereunder,
Consultant shall abide by all statutes, ordinances, rules and regulations pertaining to the provisions of services
to be provided.
9. INDEMNIFICATION. The Consultant shall indemnify and hold harmless the City, its
officers, agents, and employees, of and from any and all claims, demands, actions, causes of action, including
costs and attorney's fees, arising out of or by reason of the execution or performance of the work or services
provided for herein to the comparative extent they are caused by Consultant’s negligent acts or omissions or
those negligent acts or omissions of persons for whom Consultant is legally responsible.
10. COPYRIGHT. Consultant shall defend actions or claims charging infringement of any
copyright or patent by reason of the use or adoption of any designs, drawings or specifications supplied
by them, and they shall hold harmless the City from loss or damage resulting therefrom.
11. INSURANCE. Consultant shall secure and maintain such insurance as will protect
Consultant from claims under the Worker's Compensation Acts, automobile liability, and from claims for
bodily injury, death, or property damage which may arise from the performance of services under this
Agreement. Such insurance shall be written for amounts not less than:
Commercial General Liability $1,000,000 each occurrence/aggregate
$2,000,000 Products Completed Operations
aggregate
Automobile Liability $250,000 per person/$500,000 per accident
Excess/Umbrella Liability $1,000,000 each occurrence/aggregate*
The required minimum of umbrella coverage shall be $2,000,000, or the policy limits, whichever is greater.
The City shall be named as an additional insured on the general liability and umbrella policies on a primary
and noncontributory basis.
The Consultant shall secure and maintain a professional liability insurance policy. Said policy
shall insure payment of damages for legal liability arising out of the performance of professional services for
the City, in the insured's capacity as Consultant, if such legal liability is caused by a negligent act, error or
omission of the insured or any person or organization for which the insured is legally liable. The policy shall
provide minimum limits of One Million Dollars ($1,000,000.00) per occurrence and Three Million Dollars
($3,000,000) aggregate with a deductible maximum of One Hundred Thousand Dollars ($100,000.00).
200426v1 3
Before commencing work, the Consultant shall provide the City a certificate of insurance evidencing
the required insurance coverage in a form acceptable to City.
12. INDEPENDENT CONTRACTOR. The City hereby retains the Consultant as an
independent contractor upon the terms and conditions set forth in this Agreement. The Consultant is not an
employee of the City and is free to contract with other entities as provided herein. Consultant shall be
responsible for selecting the means and methods of performing the work. Consultant shall furnish any and
all supplies, equipment, and incidentals necessary for Consultant’s performance under this Agreement. City
and Consultant agree that Consultant shall not at any time or in any manner represent that Consultant or any
of Consultant’s agents or employees are in any manner agents or employees of the City. Consultant shall be
exclusively responsible under this Agreement for Consultant’s own FICA payments, workers compensation
payments, unemployment compensation payments, withholding amounts, and/or self-employment taxes if
any such payments, amounts, or taxes are required to be paid by law or regulation.
13. SUBCONTRACTORS. Consultant shall not enter into subcontracts for services provided
under this Agreement without the express written consent of the City. Consultant shall comply with
Minnesota Statute § 471.425. Consultant must pay subcontractor for all undisputed services provided by
Subcontractor within ten days of Consultant’s receipt of payment from City. Consultant must pay interest
of 1.5 percent per month or any part of a month to subcontractor on any undisputed amount not paid on
time to subcontractor. The minimum monthly interest penalty payment for an unpaid balance of $100 or
more is $10.
14. ASSIGNMENT. Neither party shall assign this Agreement, or any interest arising herein,
without the written consent of the other party.
15. WAIVER. Any waiver by either party of a breach of any provisions of this Agreement shall
not affect, in any respect, the validity of the remainder of this Agreement.
16. ENTIRE AGREEMENT. The entire agreement of the parties is contained herein. This
Agreement supersedes all oral agreements and negotiations between the parties relating to the subject matter
hereof as well as any previous agreements presently in effect between the parties relating to the subject matter
hereof. Any alterations, amendments, deletions, or waivers of the provisions of this Agreement shall be valid
only when expressed in writing and duly signed by the parties, unless otherwise provided herein.
17. CONTROLLING LAW. This Agreement shall be governed by and construed in accordance
with the laws of the State of Minnesota.
18. RECORDS. The Consultant shall maintain complete and accurate records of time and
expense involved in the performance of services.
19. AUDIT DISCLOSURE AND DATA PRACTICES. Any reports, information, data, etc.
given to, or prepared or assembled by the Consultant under this Agreement which the City requests to be kept
confidential, shall not be made available to any individual or organization without the City’s prior written
approval. The books, records, documents and accounting procedures and practices of the Consultant or other
parties relevant to this Agreement are subject to examination by the City and either the Legislative Auditor
or the State Auditor for a period of six (6) years after the effective date of this Agreement. This Agreement
Address 1 | Suite | City, State Zip | Phone Number | nfp.com
Response to
Request for Proposal
January 31, 2019
Prepared by:
Jim Sarych
Director
9655 Schmidt Lake Road
Plymouth, MN 55442
T: 763.450.1800
jim.sarych@nfp.com
CONFIDENTIAL
TABLE OF CONTENTS
Introduction ............................................................................................................................................ 1
A. Which benefits program(s) your firm is bidding to be an agent of record for. ................................... 3
B. Firm History and Experience:.......................................................................................................... 3
C. Qualifications: ................................................................................................................................. 8
D. References: .................................................................................................................................. 16
E. Conflict of Interest: ........................................................................................................................ 18
F. Previous engagements with the City of Lakeville: ......................................................................... 19
G. Proposed Fee for Services: .......................................................................................................... 19
H. Copies of the following items: ....................................................................................................... 22
a. Errors and Omissions Coverage
b. Business License
c. Code of Conduct and Ethics
CONFIDENTIAL 1
INTRODUCTION
Dear Tammy:
The relationship we have built with the City of Lakeville over the last 13 years is very important to us. At NFP, we
pride ourselves on being your strategic partner and experts in the field.
As a trusted business partner, we recognize the responsibility you have placed in us and we gladly embrace the
opportunity to continue to play our part to help the City of Lakeville support its commitment to your employees’
health and well-being. Backed by NFP’s national scale and resources, our office provides you with best-in-class
service and support across all of our areas of expertise. You and your employees will continue to have direct
access to us as well as dedicated service teams at the carrier level. We work with all carriers and administrators
to obtain the most competitive plans available. We provide carrier representatives and underwriters with valuable
information about our clients to ensure the most effective and efficient programs are in place. Additionall y, with
most of the local carriers, we have obtained an enhanced service level because of our professionalism, reputation
and volume of business.
We would like to take this opportunity to provide a summary of the renewal history and rate reductions we have
been able to obtain for you. Below is a summary of the resulting dollars saved from our successful negotiations on
behalf of the City of Lakeville for all lines of coverage.
Year Proposed
Renewal
NFP Negotiated Rates w/ Plan Design
Changes
% % Renewal Adjustment
1/1/2006 12% -4.2% $219,200
1/1/2007 14% 14% $0
1/1/2008 17% 11% $72,870
1/1/2009 0% 0% $0
1/1/2010 28.6% 8% $303,092
1/1/20111 15% 15% $0
1/1/20122 23% 4% $322,2903
1/1/2013 9% 5.2% $61,583
1/1/2014 15.8% 9% $115,781
1/1/2015 15.8% 7.4%4 $117,733
1/1/2016 9% 9% $0
1/1/2017 9.1% 4.6%5 $77,534
1/1/2018 8.6% 6.7%6 $39,674
1/1/2019 4.65% 4.65% $0
Average Renewal: 14.0% 6.74% $94,983
Total: $1,329,757
1Includes a not to exceed rate cap of 23% for 2012.
2Moved to Medica, includes a rate cap of 9% for 2013 renewal and a cap of 12% for 2014 renewal, in addition NFP
negotiated a $50,000 wellness credit.
3Medica offered richer benefits than current HealthPartners benefits.
4Moved to HealthPartners, includes a rate cap of 9% for 2016.
5NFP negotiated a rate cap of not to exceed 9% for 2018.
6NFP negotiated a rate cap of not to exceed 9% for 2019.
CONFIDENTIAL 2
As you work through the RFP process and review the responses, please keep in mind we are more than willing to
discuss any questions you have about compensation and the services we currently offer the City of Lakeville —
as well as other services we offer that you would like to take advantage of moving into your next renewal.
While this RFP will explain the scope of our world-class organization, we’d like to remind you of the commitment
to service we have shown to you on a local level. The combination of the buying and technological power of NFP
and the presence of your local Minnesota team is what has set us apart as your provider. Thank you for the
opportunity to submit this proposal.
Best Regards,
Jim Sarych
Jim Sarych
Director
Proud supporter of the League of Minnesota Cities
as a member of the Business Leadership Council
CONFIDENTIAL 3
A. WHICH BENEFITS PROGRAM(S) YOUR FIRM IS BIDDING TO BE AN AGENT OF RECORD
FOR.
NFP is proposing to maintain the Agent of Record for all employee health and welfare programs as listed in
the City of Lakeville (City) RFP; medical, dental, basic and voluntary life/AD&D and long-term disability. In
addition, NFP is proposing to continue acting as Agent of Record for the vision plan, identity theft protection
program and AFLAC benefits as well as continue to serve as consultant for the City’s wellness program . NFP
is also proposing to continue to act as liaison between the City and the third party vendors for COBRA,
Flexible Spending Account (FSA), Health Savings Account (HSA) and Health Reimbursement Arrangement)
administration. Lastly, NFP proposes to continue the current financial arrangement of paying for the
administration of COBRA services and our financial commitment to Apprize, the City’s benefit enrollment
technology.
As a key account for NFP, the City is currently utilizing or has access to all services outlined in this proposal.
B. FIRM HISTORY AND EXPERIENCE:
1. Brief history of firm including size and any specialty areas.
Company Overview
Established in 1999, a publicly traded company between 2003 and 2013, and currently majority-owned by
funds associated with private equity firms Madison Dearborn Partners and HPS Investment Partners, NFP
has grown to become a leading provider of benefits, insurance and wealth management services.
Headquartered in New York, with a full-service resource center in Austin, TX, the com pany has expanded
organically and through acquisitions to our current footprint of:
Through our national distribution model, diversified service platform, strong commitment to compliance and
best-in-class resources, NFP has become the fifth-largest privately owned Benefits Broker in the U.S. (as
ranked by Business Insurance). In addition, NFP is the sixth-largest overall employee benefits broker in the
world, backed up by a strong international benefits consulting division.
The scope of services included within this RFP is provided through our Insurance Brokerage and Consulting
group, which advises on corporate and executive benefits, retirement plans, and property and casualty
insurance. This group also provides retail and wholesale life insurance broker age and wealth management
services.
CONFIDENTIAL 4
Locally our Minnesota office employs over 80 benefits and retirement plan consultants and wealth
management advisors. Our dedicated team specializing in the government sector will service the City’s
account. NFP possesses both local and national market knowledge and leverage. We are a top-tier producer
for virtually all of the major health and welfare insurance carriers in the country, including those in your service
area. With over 4 million insured employee lives and a multi-billion dollar premium book of business, our
clients have access to significant leverage in all markets.
NFP offers our clients’ employee benefits solutions in the following disciplines:
HEALTH &
WELFARE
Medical
Rx Solutions
Life/Disability
Voluntary
Well-Being
Compliance
Communications
HR TECHNOLOGY &
CONSULTING
Benefits administration
technology
Compliance
Training and
development
Safety and security
Policies and procedures
FMLA and absence
management
RETIREMENT PLANS
Qualified plans (401K,
403b, 409a, 457(b),
401(a))
Profit sharing
PROPERTY &
CASUALTY
Commercial lines
Professional liability
Personal lines
EXECUTIVE
BENEFITS
Non-qualified deferred
compensation plans
Life, Disability and LTC
carve-out plans
INTERNATIONAL
BENEFITS
Expatriate plans
Multinational pooling
International brokerage
for health, welfare and
retirement
We combine the experience and savvy of an established company with the innovation and flexibility of a
boutique firm. From the moment you walk into the NFP offices, you will notice our energy and camaraderie.
We are a team of passionate, smart, loyal individuals who strive to be the best in our field while supporting not
only our clients, but also each other. We are creating a new type of company in the insurance industry: one
that replaces stodginess with warmth, energy and creativity. Our talented teams are helping to change the
face of the insurance industry and making a difference in our clients’ lives.
As such, we work hard to anticipate both your needs a nd opportunities for improvement. This proactive
approach lends itself to clients who rely on us to guide them through the increasingly complicated world of
health care and benefits.
CONFIDENTIAL 5
2. Background company data, including financial references.
NFP’s leadership team has been in place for almost 30 years. NFP is financially stable and well positioned.
We do not foresee any changes in our organization that could have any type of impact on the delivery of
services for the City.
On July 1, 2013, NFP changed from a publicly traded company to a private enterprise. NFP is currently a
privately held company and in strong financial condition. Total revenue figures for the last five years are:
3. Particular expertise or involvement in the insurance/employee benefits industry.
Your team’s expertise resides in health and welfare employee benefits consulting. To maintain our
competitive edge and support our unique business model, we have selectively hired experienced individuals
to staff our consulting teams. With an average of 20 years of experience, our consultants take pride in
delivering a work product worthy of the NFP name.
Because of our depth of experience, it is no surprise we have a very methodical, technical, analytical and
detail-oriented approach to the benefits management process. We have found this eliminates surprises,
reduces stress and delivers the best possible results. We use our knowledge of underwriting methodologies
to dive into claim projections and utilization patterns to design actionable risk management strategies for our
clients.
Our technical expertise, coupled with the relationships we have developed with the senior leadership at
insurance carriers, gives us the leverage to successfully advocate for our clients. NFP has a long history of
building trusting relationships, providing world-class service and delivering bottom-line results.
To help NFP bring the latest industry news and trends to our clients, our representatives are actively involved
as a participant, member, sponsor or guest speaker for the following organizations:
Association of Minnesota Counties (AMC)
Better Business Bureau
Business Leadership Council for the League of Minnesota Cities (LMC)
Care Providers of Minnesota
CFA Society of Minnesota
Coalition of Greater Minnesota Cities (CGMC)
Health Underwriters Political Action Committee (HUPAC)
Institute of Managerial Accountants (IMA)
International Foundation of Employee Benefit Plans (IFEBP)
International Public Management Association of Human Resources (IPMA-HR)
LeadingAge Minnesota
Minnesota Association of Insurance Underwriters (MAHU)
Minnesota Government Finance Officers Association (MNGFOA)
Minnesota Rural Electric Association (MREA)
National Association of Insurance Underwriters (NAHU)
CONFIDENTIAL 6
Minnesota Clerks and Finance Officers Association (MCFOA)
Twin Cities Human Resource Association (TCHRA)
TwinWest Chamber of Commerce
4. Municipality experience.
NFP has been serving local city governments for over 25 years. Our first two city clients, the City of Little
Canada and the City of Brooklyn Park, joined NFP in 1991 and 1996, respectively, and remain valued clients
today. NFP is well versed in the challenges and issues encountered by the human resources staff at local
governments. While each city’s benefits structure and employee demographics are unique, there are certain
elements inherent in local governments that need to be understood in order to be a successful
partner/consultant for the City and its employees. With our many years of service in this market, NFP is
familiar with the predominant factors that influence benefit managers and human resources staff of local
governments. We understand bargaining units and the various components involved in determining benefits
decisions in a union contract environment, including contract negotiations and aggregate value issues.
Beyond our full-service deliverables, we also assist our public sector clients with GASB issues, council
presentations, arbitration (as needed or requested) and any other situation where we may prove useful t o the
City or its employees.
NFP has been partnering with the City as their benefit consultant since 2005. Our team has become deeply
ingrained in the benefit plans and human resources functions within the City. We have developed a
successful partnership with the City’s Human Resources personnel, Administration and Insurance Labor
Management Committee to provide employee benefit plans, education and wellness services and technology
solutions that offer value to the employees while maintaining costs. Your NFP team has worked diligently
over the years to understand the employee and benefit challenges facing the City, providing innovative
solutions with the latest products and services available. Below is a small sampling of some of the more
comprehensive projects NFP has assisted the City with over the years:
1) As a result of employee feedback via a survey, NFP worked with the City to Implement the HSA plan.
Continuous employee education both before and after implementation of the plan was incorporated to ensure
employees were comfortable on how to use the plan and more importantly how it works with the current
HRA/VEBA plan.
2) NFP’s Human Resource consulting team assisted the City in developing, delivering and analyzing the
results of a comprehensive employee engagement survey on all facets of total rewards at the City.
3) NFP worked with our actuaries to analyze the impact of the Affordable Care Act and identify changes that
need to be addressed in the City’s plans to avoid financial penalties.
In addition to the City of Lakeville, NFP maintains relationships with 36 cities and two counties in Minnesota,
partnering with the majority of all large metro cities. NFP continues to build partnerships with Minnesota
municipalities and takes pride in our reputation among the unique market niche of city and county
governments.
5. List of providers the firm is associated with.
NFP is 100% independent, meaning we are able to work with any insurance carrier that best meets our
clients’ objectives. Our experience working with all of the major carriers and vendors provides us with insight
into the strengths and weaknesses of each, including their customer service capabilities, account operations,
national scale, hidden fees and supplemental services. In addition, we know you have experience, favorable
or not, with certain carriers and vendors. Based on your preferences and on our industry insight, we will select
the appropriate products, services and providers to meet the needs of your organization and employees. We
CONFIDENTIAL 7
will always work on behalf of our clients to bring an unbiased perspective to all situations, with no allegiance
to any specific carrier or vendor.
6. Expected communication responsibilities.
Communication is a critical component to a successful client partnership. We take the time to understand how
our clients want our team to communicate with the organization and their employees. Based on our years of
consulting experience, we know every organization has unique needs and desires related to communication.
NFP creates communication strategies customized to each client. We become the resource our clients rely
upon for all matters related to their benefit programs and total rewards strategy.
The NFP team will continue to partner with the City’s leadership and HR staff to coordinate an employee
communications strategy that extends beyond annual open enrollment. Our goal is to elevate eac h
employee’s understanding and appreciation of their benefit package. Our flexibility in designing custom
communications campaigns for our clients will allow us to identify goals and challenges of the City’s HR staff
and design a strategy that addresses these needs. Our marketing team has experience developing custom
print materials as well as Intranet- and HTML-compatible web-based material. We value our client’s feedback
and constantly update our communications strategy based on what has been successful f or the client in the
past and offer suggestions on areas that have presented challenges.
We can provide custom print-ready/online benefit guides, announcement emails/letters, posters, home
mailers and payroll stuffers — all aimed at increasing employee knowledge and participation in the enrollment
event. The NFP team of benefit specialists will be available to conduct meetings to communicate plan
changes and answer employee questions.
The following offerings are available to the City should the need or interest arise.
EMPLOYEE COMMUNICATION/EDUCATIONS SERVICES
Annual Enrollment Well-Being
Benefits Guide General Education and Awareness
What’s New Highlights Program Introduction Letters
Employee Meeting Presentations Program Logo/Branding
Health Plan Comparison Charts
Benefit Highlights and Coordination with Health
Plan
Posters/Postcards Emails/Posters/Postcards
Emails Newsletters
Enrollment Instruction Guide Miscellaneous
Personalized Enrollment Forms Employer SPDs/SMMs
Beneficiary Solicitation Total Compensation Statements
Manager FAQs and Checklists
Dependent Audits (announcements and
instructions)
New Hire Surveys and Questionnaires
All Annual Enrollment Services Notifications
Orientation Presentations Voluntary Benefits
CONFIDENTIAL 8
How to Use Your Benefits
HR Benefits Newsletters (manager and employee
versions)
Welcome Packet
C. QUALIFICATIONS:
1. Description of service philosophy.
The core of our service philosophy is accountability; we are accountable not only for our own work but also for
your overall satisfaction with your benefits program.
We strive to exceed our clients’ expectations with the following approach:
Contact – We meet with clients regularly to ensure all aspects of their benefits programs are m eeting
expectations
Education – We conduct employee meetings and provide custom communication materials for all
employees
Advocacy – We work on behalf of our clients to bring an unbiased perspective to all situations, with no
allegiance to any specific carrier or vendor
Personnel – We hire and retain a professional, experienced staff and ensure they are up-to-date on all
the latest trends and information
Information – We possess the information and expertise to allow us to negotiate comprehensive,
competitive benefits programs; we know where to find the answers to any of your insurance, employee
benefits and human resources questions.
To ensure accountability, we hold an annual Post Renewal Strategy Meeting. At this meeting, which occurs
after the start of the new plan year, we specifically review client satisfaction and provide a written report
detailing service through the prior year. This review process provides a roadmap to identify opportunities for
improvement in the future.
In addition to the client team interaction, we tie a Director to each key account to ensure clients have a direct
conduit to firm management and we regularly check in with our clients to ensure we are meeting their needs.
2. Conceptual program structure and pricing.
To ensure the overall management of your benefit programs including maintaining competitive pricing for you
and your employees, NFP holds scheduled quarterly meetings throughout the year, as well as ad hoc
meetings as required. At each of these meetings, we analyze current plan performance, comparing it to prior
year and plan projections. We refer to this process as our Benefit Management Cycle:
Post-
implementation
Strategy Meeting
Pre-renewal
Planning/Claims
Analysis Meeting
Semi-annual
Stewardship
Meeting
Renewal
Meeting(s)
Q1 Q2 Q3 Q4
CONFIDENTIAL 9
Post-implementation Strategy Meeting – As we move into the year, we will hold a Post-implementation
Strategy Meeting. Your NFP service team and HR team will begin by reviewing the renewal process and plan
performance for the recently concluded plan year. We identify key accomplishments for the benefit program
along with items that could be improved upon. We address any issues raised during the enrollment meetings
and set the agenda for any employee meetings or seminars to be conducted during the current plan year
(e.g., educational seminars and/or well-being programs). We then identify goals and strategic objectives for
the upcoming plan year and beyond to integrate into the benefit plan(s), along with any well -being initiatives.
Semi-annual Stewardship Meeting – We typically hold this meeting near the end of the second quarter,
providing an overview of our commitment to our clients and the services we offer. We take a look at market
trends to ensure our clients are up-to-date with what is happening in the ever-changing benefits arena. At this
meeting we also review the most recent claims data, comparing it to the same time frame in past plan years.
We conclude the meeting with a discussion of benchmark data for organizations by size and region.
Pre-renewal/Claims Analysis Meeting – Through our claims analytic tool, we are able to drill deeper into a
client’s medical claims and pinpoint the cost drivers that could impact the renewal. Identifying this information
in advance of the renewal delivery allows us to strategize and plan the renewal’s dir ection and focus,
requesting alternate plan designs from the carrier and entertaining alternate funding methods for the
employer. If a well-being program is already in place, we will customize educational materials for distribution.
If a well-being program is still in the planning stages, the claims information presents a starting point for
introducing well-being objectives.
Renewal Meeting(s) – Here we review the plan renewals and results of any marketing efforts, and finalize
carrier(s) for the new plan year, plan design(s), contribution strategies and pricing. At this meeting, we also
create the employee communication plan, outlining any plan design changes as well as an enrollment
process for the upcoming plan year. Following the meeting, we set up and c onduct (if desired) employee
enrollment meetings, coordinating vendors and preparing communications. We will ensure the enrollment
process is completed in a timely and accurate manner.
In addition to these structured meetings, NFP will create a comprehens ive calendar and timeline that outlines
the key planning initiatives, timing to complete those initiatives and responsibility within the team to ensure
success. These include:
Statutory requirements
Strategic and legislative changes
Marketing of risk management
Plan design
Contribution strategies
Well-being strategies
Employee engagement
Open enrollment
We set this annual strategic calendar for our clients at the onset of the plan year. While this can be a fluid
document, since the needs of our clients change daily, we believe outlining timeframes and deliverables is a
crucial component to a successful benefits plan. In the strategic calendar, all aspects of the above items are
addressed with deadlines and timeframes.
CONFIDENTIAL 10
3. An introduction of the account team, by name with specific roles, qualifications and experience, and
distribution of responsibilities including support capabilities.
The NFP team assigned to the City will be the same team you have been working with for the last 13 years.
This means there will be no need for ramp up time, as they are already familiar with the City’s needs and
culture. The team includes:
Jim Sarych, Director
Jim has over 25 years of experience in the health benefits and retirement industry working with Prudential and
then joining NFP in 1991. With a focus on total rewards strategies and health care cost management, Jim
provides helpful insight and negotiating capabilities to help organizations develop cost containment strategies
that mitigate the impact of rising health care costs. Jim organizes partnerships with HR professionals to help
them further define their objectives in health care.
By systematically establishing priorities, reviewing claims data, analyzing contracts and reviewing the
marketplace for appropriate providers, he is the client’s advocate in plan design, implementation and
monitoring health care programs which achieve the appropriate balance between cost-effectiveness and
satisfaction. His concentration, although not exclusive, includes understanding the philosophies of unions,
municipalities and non-union groups. Jim firmly believes in conducting business with a high level of integrity
and professionalism.
Jim is a graduate of the University of St. Thomas with a bachelors in finance. He carries the Life Underwriter
Training Council Fellow (LUTCF) designation, and is a Registered Representative with NFP Securities, Inc.
and an Investment Advisor Representative of Financial Concepts. Jim serves on the League of Minnesota
Cities Business Leadership Council and is a member of National Association of Health Underwriters (NAHU),
Minnesota Association of Health Underwriters (MAHU), International Found ation of Employee Benefit Plans
(IFEBP) and the Health Underwriters Political Action Committee (HUPAC). He stays current with the latest
trends in health care costs, providing his clients with the most lucrative customized plan design vehicles
available to help achieve their goals.
CORE TEAM
Jim Sarych
Director
Shari Meyer
Director of Marketing
Ann Benson
Senior Benefit Executive
Rachel Bluedog
Benefit Specialist
Teri Erhardt
Well-Being & Engagement
Consultant
Karyn Maki
Project Manager
Health & Welfare
ADDITIONAL SERVICES
Underwriting/Claim Analytics
Retirement Plan Advisors
HR Consultants
Benefits Administration Technology
Consultants
Property/Casualty Consultants
International Benefits Consulting
CONFIDENTIAL 11
Shari Meyer, Director of Marketing
Shari oversees the marketing and communication initiatives for NFP in Minnesota, and also serves as a
Senior Benefit Consultant to a handful of NFP health and welfare clients. Shari has over 25 years of
experience providing employee benefit and retirement plan consulting services to large, for profit and not for
profit organizations. She will remain an integral part of the NFP team, providing excellent service on all
aspects of the City’s benefit programs. Shari specializes in analyzing plan utilization patterns and employee
demographics in order to build targeted communication and education campaigns aimed at reducing plan
costs while optimizing employee’s healthcare experience.
Shari holds a B.A. from the University of Minnesota, a Minnesota Life and Health Insurance Licenses as well
as her FINRA Series 7.
Ann Benson, Senior Benefit Executive
As a Benefit Executive, Ann is an assertive advocate for NFP’s large groups with vendors in the varyin g lines
of coverage, including medical, dental, supplemental lines and flexible spending accounts. She maintains the
role of day-to-day contact for NFP’s large group public sector clients. She brings 17 years of experience in the
insurance industry to her accounts. Her continuing education has included management and communications
classes as well as studies in product and computer system applications that supported initiatives assigned to
her in her previous roles. Ann also participates in continuing educa tion courses to maintain her Minnesota Life
and Health Insurance license.
Rachel Bluedog, Benefit Specialist
Rachel supports the benefits team with day-to-day issues, working with carriers to gather information
necessary to create materials that support our Benefit Management Cycle. Rachel also assists clients with
questions related to plan design and implementation. Rachel holds an Associate Degree from North Hennepin
Community College and a Minnesota Life and Health License
Teri Erhardt, Well-being and Engagement Consultant
Teri is responsible for supporting clients in the development and implementation of worksite health promotion
initiatives. She works with clients at all levels of programming to help them identify and achieve their
organizational health and well-being goals and create more effective and vibrant well-being cultures. Teri has
a Bachelor’s Degree in Holistic Nutrition, is a Certified Worksite Wellness Specialist and Certified Master
Worksite Ambassador, and has achieved WELCOA (Wellness Council of America) Faculty Status. She is
also a Certified Natural Health Professional and Wellcoaches-trained health coach.
Teri is passionate about helping NFP clients create happy, healthy and engaging workplaces.
Karyn Maki, Project Manager – Health & Welfare
Karyn began her career at NFP in March 2002 as an Account Manager, supporting both small and large
groups in their renewal process, holding employee meetings, and assisting clients with day to day service
issues. In 2012 Karyn took on the new role of Project Manager, helping the client teams with meeting
materials, implementing clients’ online benefit portals and enrollment systems, creating client-facing
communications and informing the department of important legislative changes.
Karyn holds a Bachelor’s Degree from the University of St. Thomas and a Minnesota Life and Health License
Strategic Alliances
In addition to the core team, we will assign additional resources as needed to support the needs of the City.
Some of these resources include:
CONFIDENTIAL 12
Larry Doze, Senior Vice President, Actuarial Services and Financial Analysis, will provide actuarial
services and support, including consultations, analys es and valuations related to all employee benefit
programs and plans.
Suzanne Spradley, Senior Vice President, Associate General Counsel and Chief Compliance
Officer Legal & Compliance, oversees NFP’s Benefits Compliance Department, which provides
consulting services on all aspects of employee benefits compliance.
Mark J. Rieder, Head of Innovation and Senior Vice President of HR Technologies and Benefit
Administration Services, leads up our HR technology consulting practice. With extensive backgrounds
in Human Resources and HR/Benefits technology, Mark and his team work with clients to review existing
systems, along with the current process/workflow, in order to identify potential areas of inefficiency and
redundancy. Fueled with this information, they then assist in looking to identify technology solutions that
streamline the entire employee lifecycle.
To complement our internal resources, we partner with external firms to provide a direct resource for our
clients to contact. NFP is fortunate to retain professional relationships with Briggs and Morgan, P.A.,
Hitesman & Wold, P.A., and Dorsey & Whitney, LLP.
At the forefront of these resources is our partnership with the firm of Hitesman & Wold, P.A. NFP has
partnered with them for over 20 years, relying on their expertise to guide our public sector business through
the many requirements unique to that industry.
4. Current use of technology, especially capability for computerized legal/benefit design research and
for sharing and editing documents electronically.
Technology has become the way of the world, and the employee benefits/human resources arena is no
exception. Employers need tools to attract and retain talent, and employees want information faster, easier,
and on demand. NFP is on the forefront of the newest technology and is leading the industry with the creation
of NFP’s Innovation Lab.
NFP’s Innovation Lab vets the leading industry technology that dissects, analyzes and synthesizes claims
data to identify, manage and control plan costs while still providing employees with a highly competitive
benefits package.
As a result of NFP’s proactive technology approach we offer state-of-the-art industry tools to understand
medical plan trends to anticipate future claim costs, f orecast financials and suggest appropriate plans design
changes. This claims analysis process surpasses the capabilities of even the plan administrator or insurance
company. In addition to the comprehensive health analytics resources, these technologies also include
benchmarking and plan modeling capabilities — two very important tools to help elevate your decision-making
process to the next level.
We supplement our internal benchmarking capabilities with a comprehensive library of large benefits surveys,
studies and analyses. Our library consists of the major nationally published benchmarking studies (Kaiser
Family Foundation, Willis Towers Watson, etc.) and examines plan design, funding structure, fees, premiums,
and a variety of other performance and utilization metrics. The benchmarking tool uncovers the prevalence of
various benefits practices, cost-sharing arrangements, eligibilit y requirements and plan provisions, while also
quantifying the value of those plan provisions. The data can be reported by company size, industry,
geographic region, plan design specifications or contribution levels.
Regarding compliance, NFP knows how im portant it is for the City to be informed of new legislative
developments as quickly as possible. We treat any new developments in the employee benefits arena with
the utmost priority communicating any changes immediately to our clients. In addition, we of fer a full
compliance benefits audit system through a continuously updated online portal.
CONFIDENTIAL 13
In addition, below is a snapshot of some of the compliance resources we will of fer to the City:
Compliance Team
In-house attorneys who are well-versed in ACA, COBRA, FMLA,
etc. They report on current trends and provide timely legislative
updates
Newsletters Keep abreast of new legislation and learn about new trends in HR
Compliance Portal
Comprehensive tool that assists with compliance efforts with
federal requirements such as the ACA, ERISA, COBRA, HIPAA,
FMLA, Non-discrimination and Section 125
Compliance Audit A complete and customizable benefits compliance audit
Seminars and Webinars Education and clarification regarding complex compliance topics
5. Action-plan and timetable for assuming responsibilities as well as future design/cost containment
plan.
Since we are already working with the City there would be no gap in service given our familiarity with your
benefits program and integrated systems and processes. However, we continuously add new resources and
services to our expansive capabilities to meet the unique and dynamic needs of our clients. This includes the
recent acquisition of a pharmacy benefit management consulting firm, enabling us to provide this important
service in-house to clients. We propose integrating an introduction of new resources and tools with a strategic
planning and review meeting.
Phase Description
Phase 1 RFP submission bids due – January 31, 2019
Finalist vendor selection sessions – February 4 – 6, 2019
Phase 2 Award notification – March 4, 2019
Phase 3 Face-to-face meeting with the City and NFP to address the following items:
o Reintroduce team and review the roles of team members
o Review benefits strategy and objectives
o Review ACA preparedness
o Review current or outstanding benefits projects and internal renewal timeline
o Review current or outstanding individual claim issues
CONFIDENTIAL 14
o Review the current resources and tools (compliance, intranet, communication,
Zywave, well-being, etc.)
o Introduce new resources and tools
o Review current state and timing of renewals
o Build timeline, action items, etc.
o Establish face-to-face meeting/conference call schedule – client preference
Cost Containment
Managing benefit plan costs is challenging. However, there is an intelligent approach to understanding the
options and applying the best solution to combat the challenge. We have developed an extensive framework
and process (sample below) to identify the areas of cost, categorize those costs and assist us in designing a
strategic multi-year plan to systematically “SHIFT, EXTRACT or AVOID” each cost. Adherence to this
systematic approach over the long term will equate to a leveling off of your annual health care increases, and
a direct financial savings.
First, we must acknowledge that an employer can categorize costs in one of the following three
methodologies:
Then we can evaluate the pros and cons of the following strategies that NFP has at its disposa l.
CONFIDENTIAL 15
6. Detail of services that will be provided to the city.
Below is a sample of NFP’s key deliverables provided throughout the course of a year and typically var y
based on each client and their desired benefit goals and objectives. However, your NFP team is always
available to assist the City with issues that may arise throughout the year. The following is not inclusive of all
the NFP products and services that are available. For a complete listing of NFP offerings please refer to
Section G, Proposed Fee for Services.
1st Quarter Key Deliverable Date
January o Implementation Meeting
o Wellbeing Campaign
February
o HIPAA Training sponsored by NFP
o Compliance: Medicare Part D Disclosure to CMS (due 60 days after
renewal)
March
CONFIDENTIAL 16
2nd Quarter Key Deliverable Date
April
o Claims update
o Discuss timeline and upcoming objectives (i.e., wellness plan,
survey, online enrollment, etc.)
May o Begin to gather information for Formal RFPs
June
o Semi-Annual Meeting
o Discussion of renewal objectives
o Claims updates
o Post Ad for Formal RFPs in local paper
3rd Quarter Key Deliverable Date
July o Start reviewing RFP Results
August o Start reviewing benefits guide options
o Renewal Meeting
September o Finalize renewal carriers as well as plan designs
4th Quarter Key Deliverable Date
October o Review of Benefits Guide and employee education materials
o Update of online enrollment system (NFP) if applicable
November o Benefits Fair and/or Open Enrollment Meeting(s)
o Assist with enrollment method (paper forms, online, etc.)
December o GASB Filing due every 2 years (NFP can assist if needed)
7. Indicate current responsibilities of person designated to serve as lead contact for the city.
The person designated to serve as the lead contact for the City will continue to be Jim Sarych. As a Director,
Jim’s key responsibilities include providing strategic direction, ongoing relationship management, and team
and process oversight.
D. REFERENCES:
1. List new clients and the clients that have left you within the last three years. Provide the contact
names and telephone numbers.
Below refers to our government sector clients. A comprehensive list including all new and term inated client
relationships in the past three years is available upon request.
New Local Government Clients
Organization Contact Phone Number
City of Bloomington Kris Wilson 952.563.4898
City of Lino Lakes Karissa Bartholomew 651.982.2413
City of Mound Catherine Pausche 952.472.0633
City of Pine City Matt Van Steenwyk 320.629.2575
CONFIDENTIAL 17
City of Prior Lake Lori Olson 952.447.9802
City of Watertown Shane Fineran 952.955.2681
Terminated Local Government Clients
NFP has not had a government entity terminate services in the last three years.
2. List of cities you currently represent and for what type of service. Provide the contact names and
telephone numbers.
NFP Full Service Local Government Clients
Organization Contact Phone Number Group Size
City of Arden Hills Dave Perrault 651.792.7824 50 employees
City of Bloomington Kris Wilson 952.563.4898 560 employees
City of Brooklyn Park Beth Toal 763.493.8012 220 employees
City of Burnsville Jill Hansen 952.895.4471 270 em ployees
City of Champlin Julie Trembruell 763.923.7109 79 employees
City of Cottage Grove Joe Fischbach 651.458.2883 114 employees
City of Elk River Lauren Wipper 763.635.1024 115 em ployees
City of Elko New Market Mark Nagel 952.461.2777 15 employees
City of Fridley Debbie Dahl 763.572.3507 130 employees
City of Inver Grove
Heights Janet Shefchik 651.450.2512 135 employees
City of Isanti Don Lorsung 763.444.5512 25 employees
City of Lake Elmo Jake Foster 651.747.3908 20 employees
City of Lino Lakes Karissa Bartholomew 651.982.2413 70 employees
City of Little Canada Heidi Heller 651.766.4047 15 employees
City of Maplewood Terrie Remeaux 651.249.2054 170 em ployees
City of Mendota Heights Cheryl Jacobson 651.255.1356 48 employees
City of Mound Catherine Pausche 952.472.0633 30 employees
City of Newport Deb Hill 651.459.5677 20 employees
City of Osseo Teri Portinen 763.424.6752 10 employees
City of Pine City Matt Van Steenwyk 320.629.2575 15 employees
City of Plymouth Givonna Koné 763.509.5070 243 employees
City of Princeton Steve Jackson 763.389.2040 28 employees
City of Prior Lake Lori Olson 952.447.9802 95 employees
City of Rockford Jennifer Swendsen 763.477.6565 11 employees
CONFIDENTIAL 18
City of Roseville Rebecca Olson 651.792.7446 160 employees
City of Shakopee Jennifer Gabbard 952.233.9312 124 em ployees
City of Sleepy Eye Mark Kober 507.794.3731 30 employees
City of St. Paul Park Kevin Walsh 651.459.3839 15 employees
City of Vergas Julie Lammers 218.342.2091 5 employees
City of Waconia Susan Arntz 952.442.3100 40 employees
City of Watertown Shane Fineran 952.955.2681 15 em ployees
City of West St. Paul Sherrie Le 651.552.4101 85 employees
Washington County Jan Webster 651.430.6075 1,200 employees
White Bear Township Tom Kelly 651.747.2760 20 employees
NFP Supplemental Lines Clients
City of Minnetrista Mike Barone 952.241.2411 40 employees
City of Mitchell, SD Billie Kelly 605.995.8417 169 employees
City of Richfield Jesse Swenson 612.861.9704 190 employees
Chisago County Renee Kirchner 651.213.8868 286 employees
NFP Industry Affiliations
Association of
Minnesota Counties BUG Coalition of Greater
Minnesota Cities Government Finance
Officers Association
Minnesota Clerks &
Finance Officers
Association
TUG League of Minnesota Cities / Member of the
Business Leadership Council
3. Provide the contact names and telephone numbers of five (5) clients in the State of Minnesota with
whom you have had a working relationship, as a reference for the city. Include the number of
participants for each group. (Preferably, the references should be governmental units.) Include two
groups that recently terminated coverage.
Please see our response to Questions 1 & 2 in this section.
E. CONFLICT OF INTEREST:
1. Disclose any conflicts or perceived conflicts of interest.
We do not see any conflicts of interest or perceived conflicts of interest with this engagement. Should a
conflict of interest arise, we will immediately contact the City and discuss the matter to ensure its prompt
resolution. If this should involve assigning a new team member, we will transition the account swiftly and
ensure a smooth conversion.
CONFIDENTIAL 19
2. Identify what procedures your firm utilizes to identify and resolve conflicts of interest.
Please see our response to the previous question.
F. PREVIOUS ENGAGEMENTS WITH THE CITY OF LAKEVILLE:
1. List of previous engagements with the City of Lakeville.
We are the current Benefit Consultants for the City. We have been providing these services to the City for the
last 13 years.
In 2015 NFP’s HR Services partnered with the City to conduct an employee engagement survey. Once the
strategic direction of the survey was d ecided, HR Services managed the process from start to finish; creating
the survey, monitoring progress during the response collection period, aggregating the data and providing a
summary report.
2. Describe what lead to the end of the engagement.
Currently we remain the Benefit Consultants for the City of Lakeville.
G. PROPOSED FEE FOR SERVICES:
1. Explanation of compensation plans for your firm under this proposal including all services to be
included in that fee.
For the services outlined in the Health and Welfare proposal, NFP will accept either 1) current commissions
paid from the insurance companies for the benefit plans listed in this proposal; or 2) a fixed fee for service
paid monthly direct to NFP.
2. The proposal should contain the proposed fee for services in either a fixed dollar amount or as a
percentage of premiums paid for coverage. Fees are to be maintained at the proposed level unless
approval is given by the City Council for a change in the fee structure or level.
For the strategic support, communication and plan management related to the dental, life and disability
insurance coverage NFP will continue to receive the standard commission established by the carrier. As
recognition of the long standing partnership between NFP and the City, NFP will r educe the medical
insurance commission from 2% to 1.75% of premium annually. In addition, for outsourced administration
services, NFP will continue to assist the City in securing a third-party administrator as necessary and pass
through the cost of FSA adm inistration. NFP will also continue to pay for the cost of COBRA administration
services provided by a third-party administrator, the fees associated with the Apprize enrollment system as
well the legal fees allotted per the engagement letter.
Services not included in the quoted compensation amount are labeled. Fees for these services or projects
would be determined upon understanding of the full scope of the project.
3. List any additional service options as well as the fee structure involved.
The below list represents the services the City has taken advantage of over the course of our relationship,
and services that have been made available. As a key account, the City has access to all of these services if
and when the need arises.
CONFIDENTIAL 20
Additional Services
Cost Management Strategy
Development of short- and long-term benefit strategy and goals (1-3 years) Included
Quarterly strategic planning meetings Included
RFPs, carrier negotiations, timelines, carrier questionnaires, geoaccess/
disruption data Included
Renewal recommendations and executive summary Included
Review of plan’s cost drivers and opportunities for improvement Included
Carrier comparison analysis for finalist presentations Included
Finalist presentation facilitation Included
Plan Analysis and Evaluation
Provide cost projections and budget/funding analysis Included
Validation review of budget vs actual and claim trend Included
Claims projection and reforecasting Included
Monitoring of large claims Included
Financial and utilization reviews Included
Modeling tool for contribution, carrier, and plan design options Included
Financial and benefit analysis Included
Modeling for alternative specific deductibles (stop loss) Included
Benchmark benefit analysis Included
Product & Service Support
Interface with all carriers to manage benefit plan administration Included
Assist with escalated claim issues, billing issues, contract questions and vendor
management Included
Coordination of stop loss reimbursements if needed Included
Review contract/ SPD for accuracy Included
Establish carrier performance guarantees and review carrier measurements Included
Client conference calls to include select vendors, when appropriate Included
Annual NFP performance survey Included
Compliance & Legislative Guidance
GASB actuarial valuation Included
Bi-weekly compliance updates Included
Research client specific legal/ compliance issues Included
Quarterly health care reform updates Included
CONFIDENTIAL 21
ACA strategy and guidance Included
Compliance audit with checklist and calendar reminders Included
Access to HR Services and Support Line Included
Monthly HR Training Webinars with HRCI credits & on-demand training portal Included
Semi-annual HIPAA training Included
Communication & Engagement
Create annual employee benefit guides and new hire communication (deliver
online-enabled and print-ready copy) Included
Create employee enrollment meeting presentation and facilitate meetings Included
Coordinate open enrollment presentation materials, shipping, and delivery Included
Coordinate customized employee communication campaigns Included
Conduct online employee surveys and collect/ present results Included
HRconnection online benefit portal if needed Included
Well-Being Initiatives
Provide consultation and program evaluation Included
Establish wellness goals, strategy and baseline spend Included
Conduct assessments including interest survey and culture/environmental review Included
Develop communication strategy Included
Provide proprietary monthly topical education Included
Administer well-being campaigns Included
Support planning and implementation of well-being events and initiatives Included
Provide telephonic and onsite support to maximize program effectveness Included
Identify opportunities and resources to enhance program Included
HR Services
HR / Legal & Compliance Hotline Included
Policies and Procedures development Fee based
Technology Services
Identify technology solutions, including HR technologies, benefit administration
systems, ACA tools Included
Unbiased, expert advice and proprietary decision support tool Included
Conduct independent HR technology RFP Fee based
CONFIDENTIAL 22
4. Indicate any alternate billing arrangements you would be willing to consider and under what
circumstances they would be most appropriate.
NFP currently has both commission and fee-based arrangements with clients. We are open to having our
compensation based on client headcount or commissions built into the insurance products — as the
compensation reimbursement basis chosen by each client depends on their unique situation. Clients
sometimes prefer the commission approach since fees are shared between employer and employee as
services provided benefit both. We would work with the City to determine the most viable approach.
H. COPIES OF THE FOLLOWING ITEMS:
1. Errors and omissions coverage.
NFP holds a Certificate of Insurance in the amount of $5,000,000 per claim occurrence in Professional
Liability Insurance. Further, we maintain the required Errors & Omissions Coverage (E&O). NFP takes E&O
risks very seriously and we are always striving to identify and implement initiatives to reduce and eliminate
our exposure. A copy of our E&O coverage certificate is attached.
2. Business license.
NFP is licensed to do business in all 50 states and the District of Columbia. A copy of our business license is
attached.
3. Statement of compliance with federal and state laws.
NFP and its subsidiaries are committed to conducting business in an ethical, legal and socially responsible
manner. To this end, it is the policy of NFP to comply fully with all laws governing its operations and t o
conduct its affairs according to the highest legal and ethical standards as expressed in its Code of Business
Conduct and Ethics. A copy of our Code of Conduct and Ethics is attached.
4. Description of the firm’s view of their responsibilities to the city in the provision of benefits brokerage
services.
We are not the traditional insurance broker and do not view our relationship with our clients in this manner.
We are your benefit advisor/partner 365 days a year. Our work in this capacity doesn’t begin wit h a broker
spreadsheet or end with the sale of a product. We function as a true administrative extension of your team
throughout the year, focused on providing high-level service to all constituents (HR team, administration,
finance, and employees). This is the defining characteristic of our value proposition and of our firm. It is the
execution of this view that yields the most significant results.
CONFIDENTIAL 23
Our passion is building strong personal relationships based on trust, transparency and active
communication so we can create the best possible work environment for our employees and
deliver the best possible solutions to our clients.
Nimble
Listen well to understand what’s important.
Encourage creativity and fresh perspectives.
Look to the future, anticipating the needs of our employees and clients.
Fantastic Results
Collaborate and work as a team.
Earn trust be exceeding expectations.
Deliver peace of mind through amazing performance.
Personal
Respect each other. We all matter.
Build enduring relationships.
Give back.
Be real. Be authentic. Be genuine.
Any information regarding insurance coverage contained herein is intended only to provide you with a brief overview, not a comprehensive list
of policy exclusions, limitations and conditions. The insurance policy issued will contain the specific terms, con ditions, and exclusions of the
coverage. Please read the entire policy carefully, including all endorsements. NFP and its subsidiaries or affiliates are not responsible for
decisions or actions of any insurance company or intermediary, including those related to rating or pricing practices, coverage interpretations,
post-policy audits, claims handling, or otherwise.
Information provided herein is for general informational purposes. NFP and its subsidiaries do not provide legal or tax advice and we
recommend that our clients consult an attorney or tax professional. We believe the information is accurate, however, we make no warranty or
guarantee regarding the accuracy or reliability of the content.
This material was created by NFP Corp. (NFP), its subsidiaries, affiliates or membership organizations for distribution by registered
representatives, investment advisor representatives, agents or members.